In over 96% of cases the application will be approved within 45 minutes. However, we recommend you allow up to 24 hours before contacting us as we do respond to all applications.
We accept payments by Debit Card.
You make your first payment on the day the goods have been delivered.
Your delivery and installation is free. Wall mounting is not included.
Yes! If your product develops a fault, we’ll put it right or we’ll replace it.
There are several ways to raise a service or query with your product or account.
The best and quickest way to contact us is to press the Smart button on your TVs remote control and launch the hiya! App. Here you have a number of options to help you manage your account, send us a message or arrange a call back.
Alternatively you can use one of the below methods to contact us:
- Email us
- Telephoning us on: 0333 987 4475
- Writing to us at Customer Services, hiya!, Suite 2-9, Margaret Powell House, Midsummer Boulevard, Milton Keynes. MK9 3BN
Provided that the additional product is affordable, and you have made your weekly payments on time, you can add another product after 26 weeks.
We don’t sell our products.
For every friend you recommend who becomes a hiya! customer, you’ll get two weeks of free rental. Your friend will also get one week free rental, so spread the word! There is no limit to how many times you can take advantage of this.
Yes, all our TV’s are wall mountable using a 400mm x 400mm Vesa bracket (not included). However, we do not offer wall installation as part of our free delivery and install service.
This is an indication that your batteries are low and will need to be changed
You will need to Pair the remote again, to do this; Take the batteries out of the remote and turn the TV off and on again by the plug. Wait until the ‘Smart TV’ App is fully loaded up with either a TV channel or a black box saying ‘No Channels’ You can then put the batteries back in the remote and wiggle the remote gently until you see the mouse appear on the screen. Your remote should now work!
You need to change the settings on your TV, please press the smart button on your remote and go to the bottom of the page to “System Settings” >> Inputs >> Consumer Electric Controls – Turn all three HDMI controls to “off” then turn your TV power off and on.
You will need to change the HDMI 2.0 settings on your TV, please press the smart button on your remote and go to the bottom of the page to “System Settings” >> TV >> HDMI 2.0 – Turn the HDMI port you are using to “off”. Then turn your TV power off and on.
Where possible please connect the TV to the router via an ethernet cable to hold a more stable connection. — Reset your router and contact your internet service provider for support.
For this you will need to change to Audio settings on your set top box IE;
Sky/Virgin. On settings, find “Audio settings” and you will need to turn Dolby
Digital Sound to “off/normal/PCM” Then turn your TV and Set top box off and on. This
should have fixed the problem.
you will need to make sure there are no unwanted Apps downloaded and uninstall these Apps. You can also try to clear the cached data: System settings >> Storage & reset >> Internal storage >> click on “Cached Data” and click on delete when prompted.
You will need to perform a “soft reset” : To do this you will need to unplug your TV and the main power source, Wait at least 1 minute and then plug your TV back in,
Check your internet connection speeds are fast enough to support the video quality that is being streamed.
We've compiled a list of frequently asked questions to help you get a rapid answer to some of the most pressing questions.