In over 96% of cases the application will be approved within 45 minutes. However, we recommend you allow up to 24 hours before contacting us as we do respond to all applications.
We accept payments by Debit Card.
You make your first payment on the day the goods have been delivered.
Your delivery and installation is free. Wall mounting is not included.
Yes! If your product develops a fault, we’ll put it right or we’ll replace it.
There are several ways to raise a service or query with your product or account.
The best and quickest way to contact us is to press the Smart button on your TVs remote control and launch the hiya! App. Here you have a number of options to help you manage your account, send us a message or arrange a call back.
Alternatively you can use one of the below methods to contact us:
- Email us
- Telephoning us on: 0333 987 4475
- Writing to us at Customer Services, hiya!, Suite 2-9, Margaret Powell House, Midsummer Boulevard, Milton Keynes. MK9 3BN
Provided that the additional product is affordable, and you have made your weekly payments on time, you can add another product after 26 weeks.
We don’t sell our products.
For every friend you recommend who becomes a hiya! customer, you’ll get two weeks of free rental. Your friend will also get one week free rental, so spread the word! There is no limit to how many times you can take advantage of this.
Yes, all our TV’s are wall mountable using a 400mm x 400mm Vesa bracket (not included). However, we do not offer wall installation as part of our free delivery and install service.
We've compiled a list of frequently asked questions to help you get a rapid answer to some of the most pressing questions.