• Making a payment via the TV

    We have made it really simple for you to make a secure payment through the TV.

    Step 1. From the Android homepage open the Lifestyle Direct app, which will take you to your Lifestyle home page.

    Step 2. Click on the “Payment” option and when requested, enter the PIN that you set up when you first registered the TV.

    Step 3. Select and click on the “Make a Payment” options and follow the onscreen instructions and confirm the payment amount.

    Step 4. Once your payment has been approved you will be able to continue using the TV as normal. Please note that any alerts that you may have been seeing on screen will now stop.

  • Requesting a payment extension via the TV

    A payment extension is where you make a promise to pay on a different date. This could be because your money is being delayed going into your account or for some other reason that will make it difficult for you to make your payment on the agreed day.

    Step 1. From the Android homepage open the Lifestyle Direct app, which will take you to your Lifestyle home page.

    Step 2. Click on the “Payment” option and when requested, enter the PIN that you set up when you first registered the TV.

    Step 3. Click on the “Help withPayments” option.

    You will see two options “Payment Extension” and “Payment Support”. If you have made at least one payment and if you have not used up all your current payment extension allowance, the “Payment Extension” button will be active.

    If it is active then select this option. If the “Payment Extension” option is not active it means that you are not currently able to set up a payment extension via the TV, in this case you need to press the “Payment Support” option. See “How to request support with you payments” below.

    Step 5. Upon pressing the “Payment Extension” option you will see a date picker showing you the dates that you can extend your payment to. Once you have selected your date you need to press the “SET DATE” button.

    (Note some dates may be ghosted out, if they are then this means they are unavailable for you to choose)

    Step 6. Once your Promise to Pay has been registered on our system you will see the confirmation message. Please note that any alerts that you may have been seeing on screen will now stop.

  • Requesting a support with your repayments via the TV

    If you are unable to request a payment extension using the TV or you need longer than the maximum number of days that the Payment Extension option gave you then not to worry because you can request priority support via the “Payment Support” option.

    Step 1. When on the “Payment” page, select “Help with Payments” and then click on the “Payment Support” option.

    Step 2. Select the day and best time to call before selecting the “SUBMIT” button. Then confirm that the telephone number to use is correct by pressing “Yes”.

    If you would like us to call you on a different number then select “No” and you will be asked to input the best number to use.

    Step 3. Once the request is registered on our system you will see a confirmation message appear on screen. We will then do our best to contact you at the requested time.