Tip – Press the ‘Mouse’ button on your TV and use the pointer to select the option that you require help with. You can then either drag the screen up and down by holding the ‘Okay’ button down to start dragging the screen in the direction you require or you can use the up and down arrow keys to scroll. To close a box simply click on the arrow or it’s title.
Complete Peace of Mind – Free Service & Maintenance!
If your product develops a fault, we’ll put it right or we’ll replace it. Your Hiya Upgrade programme provides you with complete peace of mind at no extra charge:
- Unlimited repairs
- Fast in-home service
- Parts & labour included
- Repair or replacement
- No charges
We provide a fast-in-home service; your product will be repaired free of charge if it fails, we guarantee to repair your product, or we will replace it*. There are absolutely no hidden charges and all parts and labour are included, your Hiya Upgrade Programme really does provide complete peace of mind.
*Replacements are restricted during the rental contract and are at the sole discretion of the business.
There are several ways to raise a service or query with your product or account
The best and quickest way to contact us is to press the Smart button on your TV’s remote control and launch the Hiya App. Here you have a number of options to help you manage your account, send us a message or arrange a call back.
If you have an Android device (iOS coming soon) you can also down the App to your device and manage your account this way.
Alternatively you can use one of the old school methods to contact us:
- Email us email@example.com
- Telephoning us on: 0333 987 4475
- Writing to us at Suite 2-9, Margaret Powell House,423 Midsummer Blvd,Milton Keynes, MK9 3BN
The Lifestyle Upgrade Programme is designed around you, so that means you can upgrade or change your product when technology moves on, however should you choose not to upgrade after 24 months you can enjoy the benefits of your payments reducing by a massive 50%.
Total Flexibility – Putting You in Control
Time for a change, keep up to date with latest technology with free upgrades or enjoy the benefit of reduced weekly payments, with Hiya Upgrade Programme you’re in full control:
- Free Upgrades
- Reduced Payments
- No-quibble Returns
Here at Hiya we believe the customer should be in full control, that’s why we’ve made it easy to arrange upgrades, cancel orders, reduce payment and return products, so you can shop with complete confidence.
Upgrades – After 24 months you can upgrade your product the latest technology.
We will of course arrange the return of the old product and the delivery of your new product at no extra charge.
Returns – We know circumstances can change and that you may decide you no longer need your product, that’s why, we’ll accept a return at any time during your agreement, after the initial 12-week period, with no further payments to be made.
Cancelling Orders – If you don’t want to go ahead with your agreement, that’s ok. Simply contact us to cancel an order.
Reach out to us because we can help and we will help!
Let us know immediately if you won’t be able to make your payment. We can discuss your circumstances and agree a course of action to get your account back on track.
You can do this easily using the Lifestyle Direct App on your TV or, if you have installed it, on your Android device (iOS app coming soon)
To help keep your account up to date – We offer a range of payment options that make it easy for you to maintain your account up to date. In Addition, Lifestyle Direct will not apply any charges or late fees, however, this may not apply for any separate charges that may be made by your own bank.
If you are having difficulty making your payments? – If you advise us that you are unable to make your payment before that payment is due you can make a commitment to resolve your account at a later date.
Note: If however, you break your promise to pay, by not resolving the account by the agreed date or by not informing us beforehand of any change, restrictions may apply to you service.
Improving Your Credit Rating – Several factors affect your credit rating but late or missed payments to credit accounts will do the most damage. Rescheduling payments will have less impact than a default or court judgement.
So, if you can’t make a payment, please get in touch straight away so we can help to find a solution.
All loyalty deals are open to any customer with an open and current Hiya Upgrade Programme Account.
For loyalty rewards, such as the 50% reduction in payments in year 3 should you choose not to upgrade your goods, you need do nothing because we will take care of that automatically.
Occasionally you will see your loyalty reward offers within the Hiya app on your TV.
We start each customer off with a single product then after 12-26 weeks, providing that the additional product is affordable and you have made your weekly payments on time, then you can add another product.
For every friend you refer, who becomes a customer we will issue £20 of Love to Shop Vouchers to you and give them a £20 discount on their account. There is no limit to how many times you can take advantage of this part of your Lifestyle Upgrade Programmes refer a friend scheme, so in theory the amount you earn.
We’ll give you a voucher code to give to your family member or friend and they can redeem it by entering this into the cart when applying online.
We even make it simple via the Hiya app on your TV. The app will issue you a voucher code and if you wish, you can have us send it directly to them via SMS.
If your account is in credit because you have made additional payments you can request a refund by emailing firstname.lastname@example.org.
If you have terminated your contract before the date that you have paid up until we will automatically calculate your credit and refund any difference electronically.
Yes all our TV’s are wall mountable using a 400mm x 400mm Vesa bracket (not included)
If you are planning to wall mount the TV there several considerations.
On the surface, mounting a television to your wall seems like a good idea. It saves floor space and lifts the screen up to where the whole room can easily see it. There are some important things to consider, though, before you mount up.
Do you have a spot for the components?
If you’re like most people, you have several devices hooked up to your television; game consoles, cable boxes, DVRs and the like are going to need a home nearby your television so the cords will reach the TV’s output ports.
Do you have a cord-concealing plan?
You need to consider the aesthetics all of those cords, too. Even if you don’t plug a single device into your television, you’ll still need to contend with an ugly cord trailing down your wall to the wall socket. Are you OK with the television tail?
If not, there are a few solutions:
- You can have your cords installed inside the wall (by a professional, of course)
- Get a power outlet installed behind the television so the cord doesn’t need to dangle
- Purchase a cord-hider that will camouflage the cords.
- Consider mounting your components directly behind the TV (provided you only have a few)
Can your wall handle it?
The most important thing to consider when mounting a television is whether or not your wall can hold it up. Even the most modern, lightest televisions are quite a bit heavier than your painting you may have hung on your wall. Because of this, the location you choose will need a stud(s) to anchor the screws. You can find out if there are studs by using a stud finder. (No, drywall anchors won’t work. Eventually, the anchors will get pulled through the drywall and your TV will end up on the floor.)
No stud? Choose another location that does have a stud where you need it.
Are you mounting it above a fireplace?
Putting your TV above your fireplace seems like a great idea, but it’s not. Heat will damage the TV and will invalidate the free service cover that we provide.
Do you have the right tools?
Make sure you have the tools needed to mount a television on your wall. You’ll need a stud finder, drill, a drill bit that is around the same size as the mount screws and a screwdriver bit. If you don’t have the tools you need, and you don’t want to invest in them, you can rent them at some tradesmen centres.
Are the ports accessible?
Check to see where the ports are located on your television. If the ports are on the back of the TV, you’ll want to purchase a wall mount that can telescope outward, giving you better access to the back of the television. This is particularly important if you’re the type that’s constantly adding new devices. You don’t want to unmount the television every time you need access to the ports.
What’s your angle?
Another wall mount consideration is angle. If you like angling your TV depending on where you sit, you might want to choose an adjustable mount that lets you rotate the TV to different angles. For example, you may wish to turn the television when the late afternoon sun comes through the window to reduce glare. In this case, you definitely need an adjustable mount.